Account, Team, Balance

• What is a Team on AutoProctor?

  || The Team Feature is available only on the Premium and Elite plans. What is a Team? A Team is a set of different users (email IDs) that are linked to the same billing account. The main advantage of a Team is that multiple users can share the same plan and billing. For example, if you are a school, instead of each teacher paying separately on AutoProctor, a team can be created. Anyone on the team can purchase test attempts (credits) and all the teaFew readers

• How to cancel your AutoProctor Subscription

  Cancelling your subscription Cancelling your AutoProctor is very simple, just 3 clicks! From your dashboard, click on the Billing link on the left sidebar If you have an active subscription, you will see a Manage Subscription button in the Plan Details section ![Manage Subscription](https://storage.crisp.chat/users/helpdeskFew readers

• I purchased test packs but I cannot see them in my account

  Possible Reasons Let's say you made a subscription or top up purchase. But, when you try to access your account, you don't see your account updated. There are three possible reasons why this may happen. In decreasing order of likelihood Logged in to different account This is the most likely reason. Say you bought the packs using abc@gmail.comand are now logged in with xyz@school.com. You will not be able to see your purchase reflected. To check if this is the case, visit theFew readers

• How to track Test Pack Usage

  Test Attempt (Credit) Usage Our Payments Explained Page explains how test attempts (credits) are added to your account—(i) via a subscription creation or renewal; or (ii) by topping up your subscription. Once the credits have been added, they are deducted as your candidates attempt the test. AutoProctor makes it easy for you to track these deductions. ![Usage Link on Sidebar](https://storage.crisp.chat/users/helpdeFew readers

• Invoices for payments

  Invoice Emails and Downloads As discussed in Payments Explained, on AutoProctor you pay on: Subscription creation and renewal Purchasing credits For each successful payment, you are automatically emailed a copy of the invoice and receipt. (If you are part of a team, the person who made the first purchase receives the email.) If you don't see the email, you (and all Team Admins) can download the invoFew readers

• Editing Your Card and Billing Information

  | If you are part of a Team, only your Team's Admins can access your account's Billing Information Your Billing Information All information related to your billing is available by clicking the Billing link on your sidebar. If you want to make changes to your company's legal information, billing address or the credit card on file, you can click on the **ManaFew readers

Pricing, Plans and Billing

• Elite Features

  || These features are available ONLY to customers who subscribe to the Elite Plan. You won't get these features while you are on the Free Trial or on other Plans. Elite-only features As you can see on our Pricing Page, AutoProctor has 3 different tiers for its subscriptions: Standard, Premium and Elite. The Elite Plan has the most number of features. It has all the features present in the Standard and Premium Plans. In addition, it has the followingFew readers

• Payments and Credits Explained

  | This page explains the process and concepts behind AutoProctor's Pricing. For the latest costs and details, see our Pricing Page and the Calculator and the FAQs on it. Refer to that page to understand this article. What do you pay for on AutoProctor? When you create a Test Admin account on AutoProctor, you get 10 credits (test attempts) for free. Each credit corresponds to a single test attempt. For eg, with 10 credits, you can have 10 candidates atteFew readers

• How can I purchase a one time subscription of AutoProctor, and not a recurring subscription?

  One-time or Infrequent Usage As we discuss in Payments and Credits Explained, AutoProctor usage requires you to maintain an active subscription. So, you must pay each month/quarter/year. But, say each March you conduct an exam and want to use AutoProctor only for one day a year. You can then create a monthly subscription a few days before the exam and [cancel your subscription](https://helpdesk.autoproctFew readers