Student Name is Incorrect in Results Page or Excel
AutoProctor doesn't ask the user to input their name. If the name is incorrect on a result, either:
The name they have chosen on their Google Account is wrong.
They have used the wrong email ID while attempting the test
To fix the name in the report, the student must change their name on AutoProctor. Once they change their name by editing their profile, their name on the report will automatically change. Let's say your Test Report looks like below:
You want the name Cedric Daniels to change to Jimmy McNulty. You then must contact your student whose email ID is jimmy@thewire.com and tell them to visit https://www.autoproctor.co/account/edit-profile They can then change their name to Jimmy McNulty there.
Once they change their name, that name will get updated on your reports too.
The name they have chosen on their Google Account is wrong.
They have used the wrong email ID while attempting the test
To fix the name in the report, the student must change their name on AutoProctor. Once they change their name by editing their profile, their name on the report will automatically change. Let's say your Test Report looks like below:
You want the name Cedric Daniels to change to Jimmy McNulty. You then must contact your student whose email ID is jimmy@thewire.com and tell them to visit https://www.autoproctor.co/account/edit-profile They can then change their name to Jimmy McNulty there.
Once they change their name, that name will get updated on your reports too.
Updated on: 05/02/2023
Thank you!